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Understanding Microsoft IPv6

Course Description:

Now updated for Windows Server 2008 and Windows Vista, this course delivers in-depth technical information on Internet Protocol version 6 (IPv6). IPv6 greatly improves on IPv4, the current protocol, by vastly increasing the number of available addresses and by adding enhancements for security, multimedia traffic management, routing, and network configuration. This course details the Ipv6 protocol, from its features and benefits to its packet structure and protocol processes. It also describes how to migrate to IPv6-based internetworking, with tips about coexistence with IPv4-based systems, DHCP, DNS, and routing infrastructure. It discusses how IPv6 is supported by the Windows Server 2008 family of operating systems and Windows Vista

Curse Outline:

Introduction to IPv6

  • Limitations of IPv4

  • Features of IPv6

  • Comparison of IPv4 and IPv6

  • IPv6 Terminology

  • The Case for IPv6 Deployment

IPv6 Protocol for Windows Server 2008 and Windows Vista

  • Architecture of the IPv6 Protocol for Windows Server 2008 and Windows Vista

  • Features of the IPv6 Protocol for Windows Server 2008 and Windows Vista

  • Application Support

  • Application Programming Interfaces

  • Manually Configuring the IPv6 Protocol

  • Disabling IPv6

  • IPv6-Enabled Tools

  • Displaying IPv6 Configuration with Netsh

IPv6 Addressing

  • The IPv6 Address Space

  • IPv6 Address Syntax

  • Types of IPv6 Addresses

  • Unicast IPv6 Addresses

  • Multicast IPv6 Addresses

  • Anycast IPv6 Addresses

  • IPv6 Addresses for a Host

  • IPv6 Addresses for a Router

  • Subnetting the IPv6 Address Space

  • IPv6 Interface Identifiers

  • IPv4 Addresses and IPv6 Equivalents

The IPv6 Header

  • Structure of an IPv6 Packet

  • IPv4 Header

  • IPv6 Header

  • IPv6 Extension Headers

  • IPv6 MTU

  • Upper-Layer Checksums


  • ICMPv6 Overview

  • ICMPv6 Error Messages

  • ICMPv6 Informational Messages

  • Comparing ICMPv4 and ICMPv6 Messages

  • Path MTU Discovery

Neighbor Discovery

  • Neighbor Discovery Overview

  • Neighbor Discovery Message Format

  • Neighbor Discovery Options

  • Neighbor Discovery Messages

  • Neighbor Discovery Processes

  • Host Sending Algorithm

  • IPv4 Neighbor Messages and Functions and IPv6 Equivalents

Multicast Listener Discovery and MLD Version 2

  • MLD and MLDv2 Overview

  • IPv6 Multicast Overview

  • MLD Packet Structure

  • MLD Messages

  • Summary of MLD

  • MLDv2 Packet Structure

  • MLDv2 Messages

  • Summary of MLDv2

  • MLD and MLDv2 Support in Windows Server 2008 and Windows Vista

Address Autoconfiguration

  • Address Autoconfiguration Overview

  • Autoconfiguration Process

  • DHCPv6

  • IPv6 Protocol for Windows Server 2008 and Windows Vista Autoconfiguration Specifics

IPv6 and Name Resolution

  • Name Resolution for IPv6

  • Source and Destination Address Selection

  • Name Resolution Support in Windows Server 2008 and Windows Vista

IPv6 Routing

  • Routing in IPv6

  • End-to-End IPv6 Delivery Process

  • IPv6 Routing Protocols

  • Static Routing with the IPv6 Protocol for Windows Server 2008 and Windows Vista

IPv6 Transition Technologies

  • Overview

  • Transition Mechanisms

  • Tunneling Configurations

  • PortProxy


  • ISATAP Overview

  • ISATAP Components

  • Router Discovery for ISATAP Hosts

  • ISATAP Addressing Example

  • ISATAP Routing

  • ISATAP Communication Examples

  • Configuring an ISATAP Router


  • 6to4 Overview

  • 6to4 Components

  • 6to4 Addressing Example

  • 6to4 Support in Windows Server 2008 and Windows Vista

  • 6to4 Communication Examples

  • Example of Using ISATAP and 6to4 Together


  • Introduction to Teredo

  • Teredo Components

  • Teredo Addresses

  • Teredo Packet Formats

  • Teredo Routing

  • Teredo Processes

IPv6 Security Considerations

  • IPv6 Security Considerations

  • Authorization for Automatically Assigned Addresses and Configurations

  • Protection of IPv6 Packets

  • Host Protection from Scanning and Attacks

  • Control of What Traffic Is Exchanged with the Internet

  • Deploying IPv6

  • Planning for IPv6 Deployment

  • Deploying IPv6

Windows Server 2008 Server Administration

Course Description: 

Focused on Windows Server 2008 administration, this course covers planning server roles; maintaining server security; planning data storage, network load balancing, and server backups; managing software deployment and versioning; monitoring IPv6, server performance and capacity, and Active Directory(r) replication; scheduling server deployments; and designing a rollback contingency plan.

Course Outline:

  • Installing, Upgrading, and Deploying Windows Server 2008

         Planning Windows Server 2008 Installation and Upgrade

         Automated Server Deployment

  • Configuring Network Connectivity

         Using IPv6 in Windows Server 2008

         Configuring DNS

  • Active Directory and Group Policy

         Windows Server 2008 Active Directory

         Group Policy in Windows Server 2008

  • Application Servers and Services

Application Servers

Application Deployment

  • Terminal Services and Application and Server Virtualization

Terminal Services

Server and Application Virtualization

  • File and Print Servers

         Managing File and Print Servers

         Provisioning Data

  • Windows Server 2008 Management, Monitoring, and Delegation

      Server Management Strategies

     Monitoring and Optimizing Performance

Delegating Authority

  • Patch Management and Security

Windows Server 2008 Patch Management Strategies

Monitor and Maintain Server Security

  • Remote Access and Network Access Protection

Managing Remote Access

Network Access Protection

  • Certificate Services and Storage Area Networks

Configuring Active Directory Certificate Services

          Planning the Deployment of Storage Area Networks

  • Clustering and High Availability

     Understanding DNS Round Robin and Load Balancing

               Windows Server 2008 Cluster Tools

     Practice: Validating a Node

  • Backup and Recovery

Backing Up Data

Disaster Recovery

Windows Server 2008 Network Infrastructure

Course Description:

Focused on Windows Server 2008 networking, this course covers configuring remote access, Network Access Protection (NAP), network authentication, IPv4 and IPv6 addressing, and Domain Name System (DNS) replication; capturing performance data and monitoring event logs; and managing file and print services. 

Course Outline:

Understanding and Configuring IP 

      ·    Understanding and Configuring Network Connections

      ·    Understanding IP Version 4 (IPv4) Addressing

      ·    Understanding IP Version 6 (IPv6) Addressing

Configuring Name Resolution 

      ·    Understanding Name Resolution in Windows Server 2008 Networks

      ·    Deploying a DNS Server

      ·    Configuring DNS Client Settings

Configuring a DNS Zone Infrastructure 

      ·    Creating and Configuring Zones

      ·    Configuring Zone Replication and Transfers

Creating a DHCP Infrastructure 

      ·    Installing a DHCP Server

      ·    Configuring a DHCP Server

Configuring IP Routing 

      ·    Routing

Protecting Network Traffic with IPSec 

      ·    Configuring IPSec

Connecting to Networks 

      ·    Configuring Network Address Translation

      ·    Configuring Wireless Networks

      ·    Connecting to Remote Networks

Configuring Windows Firewall and Network Access Protection 

      ·    Configuring Windows Firewall

      ·    Configuring Network Access Protection

Managing Software Updates 

      ·    Understanding Windows Server Update Services

      ·    Using Windows Server Update Services

Monitoring Computers 

      ·    Monitoring Event Logs

      ·    Monitoring Performance and Reliability

      ·    Using Network Monitor

Managing Files 

      ·    Managing File Security

      ·    Sharing Folders

      ·    Backing Up and Restoring Files

Managing Printers 

      ·    Managing Printers

Windows Server 2008, Enterprise Administration

Course Description:

Focused on Windows Server 2008 enterprise administration, topics include planning networks and application services; designing core identity and access management components; planning for migrating, upgrading, and restructuring domains and forests; implementing PKI; and designing virtualization strategy.

Course Outline:

Planning Name Resolution and Internet Protocol Addressing 

  • Planning Name Resolution

  • Planning Internet Protocol Addressing

Designing Active Directory Domain Services 

  • Designing AD DS Forests and Domains

  • Designing the AD DS Physical Topology

Planning Migrations, Trusts, and Interoperability 

  • Planning for Migration, Upgrade, and Restructuring

  • Planning for Interoperability

Designing Active Directory Administration and Group Policy Strategy 

  • Designing the Active Directory Administrative Model

  • Designing Enterprise-Level Group Policy Strategy

Designing a Network Access Strategy 

  • Perimeter Networks and Remote Access Strategies

  • Network Access Policy and Server and Domain Isolation

Design a Branch Office Deployment 

  • Branch Office Deployment

  • Branch Office Server Security

  • Overview of Security for the Branch Office

  • Securing Windows Server 2008 in the Branch Office

Planning Terminal Services and Application Deployment 

  • Planning a Terminal Services Deployment

  • Planning Application Deployment

Server and Application Virtualization 

  • Planning Operating System Virtualization

  • Planning Application Virtualization

Planning and Designing a Public Key Infrastructure 

  • Identifying PKI Requirements

  • Designing the CA Hierarchy

  • Creating a Certificate Management Plan

Designing Solutions for Data Sharing, Data Security, and Business Continuity 

  • Planning for Data Sharing and Collaboration

  • Choosing Data Security Solutions

  • Planning for System Recoverability and Availability

Designing Software Update Infrastructure and Managing Compliance 

  • Designing a Software Update Infrastructure

  • Managing Software Update Compliance

Windows Server 2008 Applications Infrastructure

Course Description:

Focused Windows Server 2008 Applications Infrastructure technologies, this course covers Terminal Services, Web Services infrastructure and security, Media Server, Microsoft Windows(r) SharePoint(r) Services server options, File Server, Print Services, network maintenance, and Simple Network Management Protocol.

Course Outline:

Implementing and Configuring a Windows Deployment Infrastructure

  •     Deploying Windows in a Windows Server 2008 Environment

  •     Configuring Windows Deployment Services

  •     Deploying Virtual Machines

  •     Implementing a Windows Activation Infrastructure

Configuring Server Storage and Clusters

  •     Configuring Server Storage 

  •     Configuring Server Clusters

Installing and Configuring Terminal Services

  •     Deploying a Terminal Server 

  •     Configuring Terminal Services

Configuring and Managing a Terminal Services Infrastructure

  •     Configuring and Managing Terminal Services Clients 

  •     Deploying Terminal Services Gateway 

  •     Publishing Applications with TS RemoteApp

Installing and Configuring Web Applications

  •     Installing the Web Server (IIS) Role 

  •     Configuring Internet Information Services

Managing Web Server Security

  •     Configuring IIS Security 

  •     Controlling Access to Web Services

Configuring FTP and SMTP Services

  •     Configuring FTP 

  •     Configuring SMTP

Configuring Windows Media Services

  •     Configuring Windows Media Services

Configuring Windows SharePoint Services

  •     Configuring and Managing Windows SharePoint Services

Windows Server 2008 Active Directory, Configuring

Course Description:

Focused on Windows Server 2008 Applications Infrastructure technologies, this course covers Terminal Services, Web Services infrastructure and security, Media Server, Microsoft Windows(r) SharePoint(r) Services server options, File Server, Print Services, network maintenance, and Simple Network Management Protocol.

Course Outline:


·    Installing Active Directory Domain Services
·    Lesson 2: Active Directory Domain Services on Server Core


·    Working with Active Directory Snap-ins
·    Creating Objects in Active Directory
·    Delegation and Security of Active Directory Objects


·    Automating the Creation of User Accounts
·    Creating Users with Windows PowerShell and VBScript
·    Supporting User Objects and Accounts


·    Creating and Managing Groups
·    Automating the Creation and Management of Groups
·    Administering Groups in an Enterprise


·    Creating Computers and Joining the Domain
·    Automating the Creation of Computer Objects
·    Supporting Computer Objects and Accounts

Group Policy Infrastructure 

·    Implementing Group Policy
·    Managing Group Policy Scope
·    Supporting Group Policy

Group Policy Settings 

·    Delegating the Support of Computers
·    Managing Security Settings
·    Managing Software with Group Policy Software Installation
·    Auditing


·    Configuring Password and Lockout Policies
·    Auditing Authentication
·    Configuring Read-Only Domain Controllers

Integrating Domain Name System with AD DS 

·    DNS and IPv6
·    Lesson 1: Understanding and Installing Domain Name System
·    Lesson 2: Configuring and Using Domain Name System

Domain Controllers 

·    Installing Domain Controllers
·    Configuring Operations Masters
·    Configuring DFS Replication of SYSVOL

Sites and Replication 

·    Configuring Sites and Subnets
·    Configuring the Global Catalog and Application Directory Partitions
·    Configuring Replication

Domains and Forests 

·    Understanding Domain and Forest Functional Levels
·    Managing Multiple Domains and Trust Relationships

Directory Business Continuity 

·    Proactive Directory Maintenance and Data Store Protection
·    Proactive Directory Performance Management

Active Directory Lightweight Directory Services 

·    Understanding and Installing AD LDS
·    Configuring and Using AD LDS

Active Directory Certificate Services and Public Key Infrastructures 

·    Understanding and Installing Active Directory Certificate Services
·    Configuring and Using Active Directory Certificate Services

Active Directory Rights Management Services 

·    Understanding and Installing Active Directory Rights Management Services
·    Configuring and Using Active Directory Rights Management Services

Active Directory Federation Services 

·    The Purpose of a Firewall
·    Active Directory Federation Services
·    Lesson 1: Understanding Active Directory Federation Services
·    Lesson 2: Configuring and Using Active Directory Federation Services

Windows 7 Enterprise Desktop Support Technician

Course Description:

Focused on planning and managing a client life-cycle strategy, designing a standard image and client configurations, planning Windows 7 client deployment, managing application compatibility, and identifying and resolving issues with deployment and configuration.

Course Outline:

Troubleshooting Hardware Failures

    ·  Using Windows 7 Hardware Troubleshooting Tools

    ·  Troubleshooting Hardware Components


     ·  Troubleshooting Network Connectivity

     ·  Troubleshooting Name Resolution

     ·  Troubleshooting Wireless Networks


     ·   Troubleshooting Network Printers


     ·   Authenticating Users

     ·   Configuring and Troubleshooting Internet Explorer Security

     ·   Using Encryption to Control Access to Data

Protecting Client Systems

     ·   Resolving Malware Issues

Understanding and Troubleshooting Remote Access Connections

     ·   Understanding VPN Client Connections

     ·   Understanding DirectAccess Client Connections


     ·   Updating Software


     *    Forwarding Events

     *    Troubleshooting Performance Problems

Troubleshooting Software Issues

     ·   Understanding and Resolving Installation Failures

     ·   Resolving Software Configuration and Compatibility Issues

Configuring Windows Firewall

     ·   Understanding Windows Firewall

     ·   Understanding Network Locations

     ·   Understanding Firewall Profiles

     ·   Creating Inbound Exceptions

     ·   Creating Inbound Exceptions in Group Policy

     ·   Troubleshooting Windows Firewall

Managing User Files and Settings

     ·   Managing Offline Files

     ·   Managing Data for Roaming Users

     ·   Key Terms

Configuring Startup and Troubleshooting Startup Issues

     ·   What's New with Windows Startup

     ·   Understanding the Startup Process

     ·   Important Startup Files

     ·   How to Configure Startup Settings

     ·   The Process of Troubleshooting Startup

Troubleshooting Hardware, Driver, and Disk Issues

     ·   Windows 7 Improvements for Hardware and Driver Troubleshooting

     ·   The Process of Troubleshooting Hardware Issues

     ·   How to Diagnose Hardware Problems

     ·   How to Use Built-In Diagnostics

     ·   How to Troubleshoot Disk Problems

     ·   How to Troubleshoot Driver Problems

     ·   How to Use System Restore

     ·   How to Troubleshoot USB Problems

     ·   How to Troubleshoot Bluetooth Problems

     ·   Troubleshooting Tools

Troubleshooting Network Issues

     ·   Tools for Troubleshooting

     ·   The Process of Troubleshooting Network Problems

Troubleshooting Stop Messages

     ·   Stop Message Overview

     ·   Memory Dump Files

     ·   Being Prepared for Stop Errors

     ·   Hardware Malfunction Messages

     ·   Stop Message Checklist

Windows 7 Configuring

Course Description:

Focused on Windows 7 configuration, this course targets the MCTS Exam for Windows 7 Configuring and includes the following skills based instructional topics:

          •    Install or upgrade to Windows 7; migrate user data
          •    Deploy system images and configure application compatibility
          •    Implement IPv4, IPv6, wireless, VPN, mobile, and remote connectivity
          •    Set up Internet Explorer(r) and Windows Firewall
          •    Configure Windows BitLocker(r), UAC, and access to shared resources
          •    Manage devices, drivers, and disks
          •    Monitor, update, back up, and performance-tune your system 

Course Outline

Install, Migrate, or Upgrade to Windows 7

·    Installing Windows 7
·    Upgrading to Windows 7
·    Managing User Profiles

Configuring System Images 

·    Capturing System Images
·    Managing Virtual Hard Disk Files

Deploying System Images
·    Managing a System Image Before Deployment
·    Deploying Images

Managing Devices and Disks 

·    Managing Device Drivers and Devices
·    Managing Disks

Managing Applications

·    Application Compatibility
·    Managing AppLocker and Software Restriction Policies

Network Settings
·    Configuring IPv4
·    Configuring IPv6
·    Network Configuration

Windows Firewall and Remote Management 

·    Managing Windows Firewall
·    Windows 7 Remote Management

BranchCache and Resource Sharing
·    Sharing Resources
·    Folder and File Access
·    Managing BranchCache

Authentication and Account Control
·    Managing User Account Control
·    Windows 7 Authentication and Authorization

Chapter 10.  DirectAccess and VPN Connections
·    Managing DirectAccess
·    Remote Connections

Chapter 11.  BitLocker and Mobility Options

·    Managing BitLocker
·    Windows 7 Mobility

Windows Update and Windows Internet Explorer

·    Updating Windows 7
·    Configuring Internet Explorer

Monitoring and Performance
·    Monitoring Systems
·    Configuring Performance Settings

Recovery and Backup
·    Backup
·    System Recovery
·    Recovering Files and Folders

Implementing Cisco IP Switched Networks (CCNP SWITCH)

Course Description:

In SWITCH, you will learn to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture.  This course is a component of the Cisco CCNP Routing and Switching curriculum, and it is designed to give a firm understanding of how to manage switches in an enterprise campus environment.

Course Outline:

·    Module 1: Analyzing Campus Network Designs

·    Module 2: Implementing VLANs in Campus Networks

·    Module 3: Implementing Spanning Tree 

·    Module 4: Implementing Inter-VLAN Routing 

·    Module 5: Implementing High Availability in a Campus Environment 

·    Module 6: Implementing a First Hop Redundancy Protocols Solution 

·    Module 7: Minimizing Service Loss and Data Theft in a Campus 

·    Module 8: Integrating Wireless LANs into a Campus Network 

·    Module 9: Accommodating Voice and Video in Campus Networks

Troubleshooting and Maintaining Cisco IP Networks (CCNP TSHOOT)

Course Description:

The course focuses on planning tasks, evaluations of designs, performance measurements, configuring and verifying, and correct troubleshooting procedures and documentation tasks. From this course you will learn the foundational topics for critical analysis, planning, verification and documentation, while configuring tasks would have been mastered in the CCNP ROUTE and CCNP SWITCH material. The course walks you through several real-world troubleshooting examples to help you refine your study in the art of troubleshooting.

Course Outline:

1. Planning Maintenance for Complex Networks

       ·    Applying Maintenance Methodologies

               o    Models and methodologies commonly used for network maintenance 

                     and the benefits that   these models bring to an organization

               o    Select generalized maintenance models and planning tools that fit your organization

       ·    Common Maintenance Processes and Procedures

               o    Essential network maintenance tasks

               o    Advantages of scheduled maintenance

               o    Key decision factors that affect change control procedures in order to 

                     create procedures that fit the needs of your organization

               o    Essential elements of network documentation and their function

               o    Plan for efficient disaster recovery

               o    Importance of network monitoring and performance measurement 

                     as an integral element of a proactive network maintenance strategy

       ·    Network Maintenance Tools, Applications, and Resources

               o    Elements of a basic network maintenance toolkit

               o    Tools that support the documentation process and are appropriate

                     to your organization

               o    How configuration, software, and hardware resource management 

                     software can improve disaster recovery procedures

               o    How network monitoring software benefits the maintenance process

               o    Metrics that could be used to measure network performance, the performance 

                     measurement process, and creating a performance measurement plan that is 

                    appropriate to your organization

2. Planning Troubleshooting Processes for Complex Enterprise Networks

        ·    Applying Troubleshooting Methodologies

             o    Fundamental elements of a troubleshooting process

             o    Advantages of a structured network troubleshooting method

             o    Evaluate and assess common troubleshooting approaches

             o    Select a combination of troubleshooting methods that are 

                   appropriate to a specific troubleshooting scenario

        ·    Planning and Implementing Troubleshooting Procedures

             o    Fundamental subprocesses of the generic troubleshooting process

             o    Formulate correct problem definitions and assign responsibilities

             o    Gather information in a structured manner

             o    Interpret and analyze the gathered information

             o    Isolate a problem through a process of elimination

             o    Formulate a hypothesis and evaluate the necessary actions to take 

                   after you have formulated a hypothesis

             o    Test a hypothesis and roll back if a hypothesis is not confirmed

             o    Integrate a solution into the existing network

       ·    Integrating Troubleshooting into the Network Maintenance Process

             o    Evaluate the benefits gained by aligning troubleshooting procedures 

                   to network maintenance procedures

             o    Create and routinely update documentation as part of the troubleshooting process

             o    Identify abnormal network behavior by comparing actual behavior to a 

                   baseline created as part of the network maintenance process

             o    Implement communication processes that increase the effectiveness 

                   of the troubleshooting process

             o    Implement change procedures that are flexible enough to support the 

                   changes needed during troubleshooting and controlled enough to be 

                   integrated into the standard maintenance and documentation procedures

3. Maintenance and Troubleshooting Tools and Applications

       ·    Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software

             o    Apply filtering to Cisco IOS commands to select relevant output

             o    Test network connectivity using Cisco IOS commands

             o    Diagnose basic hardware-related problems

       ·    Using Specialized Maintenance and Troubleshooting Tools

             o    Tools and their underlying technologies supporting the troubleshooting process

             o    Enable SPAN and RSPAN to facilitate the use of packet sniffers

             o    Configure routers and switches for communication with SNMP-based or

                  NetFlow-based network management systems in order to facilitate the 

                  collection of device and traffic statistics that are part of a network baseline

             o    Configure routers and switches to send SNMP traps to provide  

                   fault notification to SNMP-based network management systems

              o   Validate your understanding of the network and available tools and 

                   fill in any potential gaps in your documentation

              o  Consolidate the lessons learned during the review discussions into a  

                  set of best-practice methods and commands to aid in future

                  troubleshooting   procedures

4. Maintaining and Troubleshooting Campus Switching-Based Solutions

       ·    Troubleshooting VLANs

               o    Process involved in switching a frame from a host in a VLAN to 

                     another host in the same VLAN across multiple switched hops

               o    Analyze information gathered from switch data structures to verify 

                     proper operation of Layer 2 forwarding within a VLAN

       ·    Troubleshooting Spanning Tree

                o    Steps that spanning tree goes through to attain a loop-free topology

                o    Determine the spanning-tree topology using Cisco IOS commands

                o    Symptoms and remediation of spanning-tree failures

                o    Compare your solution, findings, and action log against a set of 

                      checkpoints provided by the instructor and identify common and

                      alternative solutions

                o    Consolidate the lessons learned during the review discussions into a set of 

                      best-practice methods and commands to aid you in future

                      troubleshooting procedures

       ·    Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing

                o    Use the information contained in the data structures used in the 

                      operation of multilayer switching to diagnose issues related to multilayer switching

                o    Diagnose problems related to SVI and routed ports based on an  understanding 

                      of the essential differences between these two types of Layer 3 interfaces on a 

                      multilayer switch

       ·    Troubleshooting FHRPs

                o    The HSRP election process and packet forwarding via HSRP routers

                o    Verify the operation of HSRP using Cisco IOS commands

                o    Similarities and major differences between HSRP, VRRP, and GLBP

       ·    Troubleshooting Performance Problems on Switches

                o    Use Cisco IOS commands to diagnose physical and data link layer

                      problems on  switch ports

                o    Use Cisco IOS commands to analyze TCAM utilization on switches to  

                      determine the root cause of TCAM allocation failures

                o    Use Cisco IOS commands to determine the root cause of high CPU

                      usage on a switch

5. Maintaining and Troubleshooting Routing-Based Solutions

       ·    Troubleshooting Network Layer Connectivity

                 o    Processes involved in routing packets across multiple router hops from 

                       one host to another host in a different subnet

                 o    Analyze information gathered from a router's routing table and FIB to 

                       verify the IP packet forwarding process

                  o   Verify the mapping of Layer 3 information to Layer 2 information to ensure 

                       that routed packets are correctly encapsulated and transmitted using the data 

                       link protocol of the egress interface

       ·    Troubleshooting EIGRP

                 o    Apply your knowledge of EIGRP data structures to gather necessary information 

                       as part of a structured approach to troubleshooting EIGRP routing problems

                 o    Apply your knowledge of the processes that EIGRP uses to exchange routing 

                      information to interpret and analyze the information that is gathered during an 

                      EIGRP troubleshooting process

                  o   Use Cisco IOS commands to gather information from the EIGRP data 

                       structures and track the flow of EIGRP routing information to

                       troubleshoot EIGRP operation

       ·    Troubleshooting OSPF

                  o   Apply your knowledge of OSPF data structures to gather necessary 

                       information as part of a structured approach to troubleshooting

                       OSPF routing problems

                  o   Apply your knowledge of the processes that OSPF uses to exchange 

                       network topology information within an area to interpret and analyze the 

                       information that is gathered during an OSPF troubleshooting process

                   o  Apply your knowledge of the processes that OSPF uses to exchange 

                         network topology information between areas, to interpret and analyze the 

                         information that is gathered during an OSPF troubleshooting process

                    o    Use Cisco IOS commands to gather information from the OSPF data structures 

                          and track the flow of OSPF routing information to troubleshoot OSPF operation

       ·    Troubleshooting Route Redistribution

                     o    Data structures and processes involved in route redistribution

                     o    Verify the correct operation of a route redistribution process

       ·    Troubleshooting BGP

                     o    Apply your knowledge of BGP data structures to gather necessary information 

                           as part of a structured approach to troubleshooting BGP routing problems

                     o    Apply your knowledge of the processes that BGP uses to exchange 

                           routing information to interpret and analyze the information that is

                           gathered during a BGP troubleshooting process

                      o   Use Cisco IOS commands to gather information from the BGP data structures 

                           and track the flow of BGP routing information in order to

                            troubleshoot BGP operation

       ·    Troubleshooting Performance Problems on Routers

                      o    Use the IOS tools to analyze CPU usage to determine the root cause of high 

                            CPU usage on a router

                      o    Use the IOS tools to analyze packet forwarding through a router

                      o    Use the IOS tools to analyze memory usage to troubleshoot 

                            router performance problems

       ·     Troubleshooting on NAT and DHCP

                      o    Troubleshooting NAT and PAT

                      o    Troubleshooting DHCP

                      o    Troubleshooting IPv6, OSPFv3, and RIPng

6. Maintaining and Troubleshooting Network Security Solutions

       ·    Troubleshooting Security Features

       ·    Impact of security features on network troubleshooting

       ·    Security Features Review

       ·    Diagnose and resolve transport layer problems in a structured manner

       ·    Verify the operation of Cisco IOS Firewall stateful packet inspection

       ·    Diagnose and resolve problems related to using AAA on routers and switches

7. Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

       ·    Troubleshooting Complex Environments

       ·    Primary lessons learned about network maintenance and troubleshooting 

            tasks during previous labs

Implementing Cisco IP Routing (CCNP ROUTE)

Course Description:

This course covers all CCNP ROUTE objectives for mastering routed network construction, support, and scalability, including: " Assessing complex enterprise network requirements and planning routing services " Applying standards, models and best practices to complex networks " Creating and documenting routing implementation plans " Planning, configuring, verifying, and troubleshooting EIGRP solutions " Implementing scalable OSPF multiarea network solutions " Implementing IPv4 based redistribution " Assessing, controlling, configuring, and verifying path control This course assumes that you have been exposed to concepts covered by CCNA (ICND1 and ICND2), but does not assume any prior knowledge of CCNP concepts.

Course Outline

Routing Services

·    Complex Enterprise Network Frameworks, Architectures, and Models
·    Creating, Documenting, and Executing an Implementation Plan
·    Reviewing IP Routing Principles

Configuring the Enhanced Interior Gateway Routing Protocol

·    Understanding EIGRP Terminology and Operation
·    Planning EIGRP Routing Implementations
·    Configuring and Verifying EIGRP
·    Configuring and Verifying EIGRP in an Enterprise WAN
·    Configuring and Verifying EIGRP Authentication
·    Optimizing EIGRP Implementations

Configuring the Open Shortest Path First Protocol

·    Understanding OSPF Terminology and Operation
·    OSPF Packets
·    Configuring and Verifying Basic OSPF Routing
·    Understanding OSPF Network Types
·    Understanding OSPF LSAs
·    Interpreting the OSPF LSDB and Routing Table
·    Configuring and Verifying Advanced OSPF Features
·    Configuring and Verifying OSPF Authentication

Manipulating Routing Updates

·    Assessing Network Routing Performance Issues
·    Using Multiple IP Routing Protocols on a Network
·    Implementing Route Redistribution
·    Controlling Routing Update Traffic

Implementing Path Control

·    Understanding Path Control
·    Implementing Path Control using Offset Lists
·    Implementing Path Control Using Cisco IOS IP SLAs
·    Implementing Path Control using Policy Based Routing
·    Advanced Path Control Tools

Implementing a Border Gateway Protocol Solution for ISP Connectivity

·    BGP Terminology, Concepts, and Operation
·    BGP Multihoming Options
·    Configuring BGP
·    Verifying and Troubleshooting BGP
·    Basic BGP Path Manipulation Using Route Maps
·    Filtering BGP Routing Updates

Implementing Routing Facilities for Branch Offices and Mobile Workers

·    Planning the Branch Office Implementation
·    Planning for Mobile Worker Implementations
·    Routing Traffic to the Mobile Worker

Implementing IPv6 in an Enterprise Network

·    Introducing IPv6
·    IPv6 Addressing
·    Configuring and Verifying IPv6 Unicast Addresses
·    Routing IPv6 Traffic
·    Transitioning IPv4 to IPv6
·    Tunneling IPv6 Traffic
·    Translation Using NAT-PT

Sales Force Developer

Course Description

As a developer with broad knowledge of Salesforce applications, you configure and manage Sales and Service Cloud applications and suggest ways for your company to get even more from additional features and capabilities. With a developer credential you will demonstrate core knowledge and your ability to take on the responsibilities of this job. It is an important investment in your career as an Administrator.

Course Objectives:

·Describe components for Application Design
·Overview of Platform
·List and describe Data Model
·List and describe User Interface
·Business Logic
·Data Management
·Reporting and Analytics

Course Instruction Details:

·To enable participants to have understanding of Sales force CRM business functionality, configurations and development of applications using apex/visualforce pages/webservices. Upon successful completion of course participants will be able to clear sales force developer certification.


Course Objective:

To enable participants have understanding of Salesforce CRM business functionality and configurations. Up on successful completion of course participants will be able to perform tasks of Sales and Marketing users 

Course Duration:

8weeks - 50hrs 

Course Structure:

Introduction to Salesforce 

          •    What is CRM 
          •    Why CRM? 
          •    What are various CRMs present in today's world 
          •    What is Cloud computing? 
          •    Salesforce cloud platform 
          •    Salesforce Editions 
          •    Products of salesforce 

Implementing Applications in Sales force:

·   Administrator - Setup/Manage/Configure the  environments  and deployment
·    Business Analyst - Gather requirements /Configuration
·   Developer  - Configure/Code/Deploy
·   End??  User - Uses the application

Lifecycle of Sales process:

·    Introduction to sales and Marketing process
·    Creating Campaigns and Leads and managing them.
·    Lead conversion in saleforce
·    Assignment rules

Salesforce Standard Objects:
·    Details of standard salesforce objects and their functionality

Salesforce CRM Navigation: 

·    Tools needed to get started with Salesforce, including basic navigation, key terms, and relationships 

Salesforce CRM Sales : 

·    For sales professionals; covers day-to-day use of Salesforce CRM. Understand the value of Salesforce CRM's sales functionality and learn to take deals through the entire sales life cycle. Creating and managing Events and Tasks. 

Reports and Dashboards : 
·    For all users who want to generate reports and analyze Salesforce CRM data. Learn to create reports to strategically analyze campaigns, leads, accounts,contacts, opportunities, forecasts, cases, solutions, and documents. 

Chatter : 

·    For all users. Get up to speed on social media, how it relates to Chatter, and how Chatter relates to your business.

Building Your Sales Pipeline : 
·    Learn all about leads and how to use them to build your pipeline in Salesforce CRM.

Campaign Management : 
·    Creating a campaign and target lists, execute a campaign, track responses, and analyze your campaign's effectiveness.

Introduction to Quotes for Sales Reps : 
·    Accelerate your deal lifecycle with real-time quotes. Learn how to create a quote from an existing opportunity, generate a PDF, and quickly get your customers what they need with just a few clicks

The Service Cloud :
This course covers the many tools available through the Service Cloud. Learn the creation and management of cases and solutions as well as the agent productivity tools. Also learn the functionality of the self-service portal and customer portal. 

Getting Started with Service and Support - Introduces the tools and processes covered in the course. 
Case Management - Learn how to create cases and manage them through related lists and the cases home page. 
Solutions - Follow a solution from its creation and the initial draft stage through the reviewed status. 
Agent Productivity - Learn what tools are available to manage support reps' case loads easily and efficiently, including related lists, the console, reports, and dashboards.
Agent Productivity - Learn what tools are available to manage support reps' case loads easily and efficiently, including related lists, the console, reports, and dashboards.
Portals - Learn how the self-service portal and the customer portal empower your customers to leverage your existing knowledge base. 

Managing Accounts :
·    Effectively use accounts and account relationships to keep track of your key clients. 
Developing Contacts : 
·    Explore the relationships between contacts and other key Salesforce .CRM items like accounts and opportunities. Learn how to manage and keep in touch with your contacts. 


Course Objective:

To enable participants have understanding of Salesforce CRM business functionality ,configurations and other administrative tasks. The course structure is also designed for participants to clear Salesforce certification for administration. 

Course Duration:

60hrs - 8weeks 

Course Structure:

Introduction to Salesforce :
          •    What is CRM 
          •    Why CRM? 
          •    What are various CRMs present in today's world 
          •    What is Cloud computing? 
          •    Salesforce cloud platform 
          •    Salesforce Editions 
          •    Products of salesforce 

Implementing Applications in Salesforce:

·   Administrator - Setup/Manage/Configure the environments and deployment
·    Business Analyst - Gather requirements /Configuration
·   Developer - Configure/Code/Deploy
·   End?? User - Uses the application

Introduction to data model:

·    What is data model
·    How to develop data model and interpret

Setting up environments:
·    Setting up environments
·    Creating sandboxes
·    Special considerations while refreshing sandboxes

Setting up user Interface 

·    Customize home page
·    Customize the tabs
·    Home Page components
·    Home Page Layout
·    Custom links

Setting up Managing Users:

·    Creating users
·    Introduction to Roles and Profiles
·    Type of users

Security and Data access:
·    Creating users
·    Create Roles
·    Creating Profiles
·    Org wide sharing rules
·    Manual sharing rules
·    Remote site Settings

Customization : Applications: 

·    Creating an app
·    Create Object
·    Create Fields
·    Field Dependencies picklist
·    Record types
·    Lead conversions
·    Formulas(Operations ans functions)
·    Validation Rules
·    Master_Detail
·    Lookup
·    Views
·    Buttons and Links
·    Outbound message
·    Workflow rules
·    Approval process
·    Tasks
·    Field sets
·    Email Alerts
·    Fields Updates
·    Custom settings
·    Custom labels
·    Email Templates
·    Files
·    Documents
·    Email templates
·    Sites
·    Static resources

Service and Support Administrtion:
·    Define a Case
·    Describe use cases for case Hierarchies 
·    Describe how touse Case Queues to mange Cases
·    Describe how to use a Case Assignment Rule to assign and route Cases
·    Describe use cases for Email-to-Case
·    Describe use cases for Web-to-Case
·    Describe the functionality of the case Escalation Rule
·    Describe the functionality of the Auto-Response Rule
·    Describe the settings and rules for Case processing,including Business Hours and Escalation
·    Rules and the use of Email Templates
·    Define suggested solutions and explain where to use them
·    Describe what content is accessible via the Self_Service Portal
·    Describe the ways to access the Self-­-Service Portal
·    Build a Case Queue,Assignment Rule,Web-to-Case, and corresponding Auto Responsible Rule

Data Management
·    Import Wizards
·    Data Loader
·    Mass transfer
·    Backing up data
·    Mass delete abd Recycle Bin
·    Best Practices
·    Governor limits

·    Partner Portals
·    Self service Portals

Reports and Dashboards:

·    Running and modifying reports
·    Creating new Reports
·    Working with report filters
·    Summarizing with formulas and visual Summaries
·    Printing, exporting and emailing reports
·    Building dashboards


·    Chatter and chatter Free
·    Email administration and email templates
·    Tracking tasks and events

·    Deployment tools
·    Consideration needed while deploying

Implementing Cisco Ipv6

Course Description

•    Design, build, configure, and support networks based on Version 6 of the Internet Protocol

•    Overview of history and motivations behind the new protocol, including the limitations

     of the IPv4  address space, Network Address Translation (NAT), fast growth of the

     Internet routing table, international issues, mobility, security, and many other topics

•    Header format, addressing, Path MTU Discovery (PMTUD), IPv6 over link-layer

     technologies, Extended Unique Identifier-64-bit (EUI-64) format, Internet

     Control Message Protocol Version 6 (ICMPv6), autoconfiguration, neighbor discovery

     protocol, Duplicate Address Detection (DAD), and use of DNS with IPv6

•   Comparison with BGP4+, RIPng, IS-IS for IPv6, and OSPFv3 with Cisco IOS(r)

    Software routing references and examples

•   Transitioning from and co-existing with IPv4 using Dual Stack, configured tunnel, 

    generic routing encapsulation (GRE), 6to4, 6to4 Relay, Intra-Site Automatic Tunnel

    Addressing Protocol (ISATAP), and Network Address Translation-Protocol Translation

    (NAT-PT) configurations

•   Enabling, configuring, and operating a Cisco router with IPv6 addresses, prefixes,

    IPv6 ACLs, IPv6-enabled routing protocols, CEFv6, and several coexistence mechanisms

•   Host-router interaction with Microsoft Windows, Solaris, FreeBSD, Linux, and Tru64 UNIX

    Preview of Internet IPv6 and address allocation on 6Bone

•   Deploying production IPv6 connectivity in enterprise networks using prefixes allocated by


Course Outline

Overview of and Justification for IPv6

* Rationale for IPv6
* IPv4 Address Space
* IPv4 Address Space Exhaustion
* History of IPv6
* IPv5
* Network Address Translation
* IPv6 Features

IPv6 Addressing

* IP Header
* Addressing
* Addressing Architecture of IPv6
* Configuring IPv6 on Cisco IOS Software Technology
* Configuration Exercise: Configuring an IPv6 Network Using Cisco Routers

IPv6 in Depth

* Internet Control Message Protocol for IPv6 (ICMPv6)
* Path MTU Discovery (PMTUD) for IPv6
* Neighbor Discovery Protocol (NDP)
* Domain Name System (DNS)
* Securing the Network Using IPv6 Access Control Lists (ACLs)
* Cisco IOS Software IPv6 Tools
* Dynamic Host Configuration Protocol for IPv6 (DHCPv6)
* IPv6 Security
* Mobile IP
* Configuration Exercise: Managing Prefixes on the IPv6 Network Using Cisco Routers

Routing on IPv6

* Introduction to Routing with IPv6
* Static IPv6 Routes
* EGP Protocols for IPv6
* IGP Protocols for IPv6
* Cisco Express Forwarding for IPv6
* Case Study: Configuring Static Routes and Routing Protocols with Cisco

IPv6 Integration and Coexistence Strategies

* Dual Stack
* Tunneling IPv6 Packets Over Existing IPv4 Networks
* IPv6-Only-to-IPv4-Only Transition Mechanisms
* Case Study: Using IPv6 Integration and Coexistence Strategies with Cisco

IPv6 Hosts Internetworking with Cisco

* IPv6 on Microsoft Windows
* IPv6 on Solaris
* IPv6 on FreeBSD
* IPv6 on Linux
* IPv6 on Tru64 UNIX
* Other Host Implementations That Support IPv6
* Summary
* Case Study: Internetworking IPv6 Hosts with Cisco

Connecting to the IPv6 Internet

* 6bone
* IPv6 Internet
* Connecting to the Production IPv6 Internet
* Industry Support and Trends

Implementing Cisco IOS Network Security

Course Description

Implementing Cisco IOS Network Security (IINS) is the preparatory CCNA(r) Security foundation course. This course provides students with the knowledge needed to secure Cisco(r) routers and switches and their associated networks. By taking this course , you will gain a thorough understanding of how to troubleshoot and monitor network devices to maintain integrity, confidentiality, and availability of data and devices, as well as the technologies that Cisco uses in its security infrastructure.

Course Outline

Introduction to Network Security Principles

·    Examining Network Security Fundamentals
·    Examining Network Attack Methodologies
·    The Principles of Defense in Depth
·    Examining Operations Security
·    Understanding and Developing a Comprehensive Network Security Policy
·    Cisco Self-Defending Networks

 Perimeter Security

·    Securing Administrative Access to Cisco Routers
·    Securing the Cisco IOS Image and Configuration Files
·    Configuring Enhanced Support for Virtual Logins
·    Configuring AAA on a Cisco Router Using the Local Database
·    Configuring AAA on a Cisco Router to Use Cisco Secure ACS
·    Implementing Secure Management and Reporting
·    Locking Down the Router

Network Security Using Cisco IOS Firewalls

·    Introducing Firewall Technologies
·    Firewall Fundamentals
·    Firewalls in a Layered Defense Strategy
·    Static Packet-Filtering Firewalls
·    Application Layer Gateways
·    Dynamic or Stateful Packet-Filtering Firewalls
·    Other Types of Firewalls
·    Cisco Family of Firewalls
·    Developing an Effective Firewall Policy
·    ACL Fundamentals
·    ACL Wildcard Masking
·    Using ACLs to Control Traffic
·    ACL Considerations
·    Configuring ACLs Using SDM
·    Using ACLs to Permit and Deny Network Services
·    Configuring a Cisco IOS Zone-Based Policy Firewall

Fundamentals of Cryptography

·    Examining Cryptographic Services
·    Examining Symmetric Encryption
·    Examining Cryptographic Hashes and Digital Signatures
·    Examining Asymmetric Encryption and PKI

Site-to-Site VPNs

·    VPN Overview
·    Introducing IPsec
·    IPsec Protocol Framework
·    IKE Protocol
·    Building a Site-to-Site IPsec VPN
·    Configuring IPsec on a Site-to-Site VPN Using Cisco SDM

Network Security Using Cisco IOS IPS

·    Introducing IDS and IPS
·    Cisco IPS Management Software
·    Host and Network IPS
·    Introducing Cisco IPS Appliances
·    Signatures and Signature Engines
·    IPS Best Practices
·    Configuring Cisco IOS IPS
·    Verifying IPS Operation

LAN, SAN, Voice, and Endpoint Security Overview

·    Examining Endpoint Security
·    Examining SAN Security
·    Examining Voice Security
·    Mitigating Layer 2 Attacks

Comp TIA Network+

Course Description

The course contains concise information on security essentials and standards, using practical examples and insights drawn from real-world experience and covers key exam topics including network technologies, media and topologies, devices, management, tools, and security.

Course Outline:

Chapter 1: Introduction to Networks

First Things First: What's a Network?
Common Network Components
Physical Network Topologies
Topology Selection, Backbones, and Segments
Written Labs

Chapter 2: The Open Systems Interconnection Specifications

Internetworking Models
The OSI Reference Model
Introduction to Encapsulation
Written Lab

Chapter 3: Networking Topologies, Connectors, and Wiring Standards

Physical Media
Properties of Cables
Wiring Standards
Installing Wiring Distributions
Verifying Proper Wiring Termination
Written Lab

Chapter 4: The Current Ethernet Specifications

Network Basics
Ethernet Basics
Ethernet at the Data Link Layer
Ethernet at the Physical Layer
Written Lab

Chapter 5: Networking Devices

Common Network Connectivity Devices
Other Specialized Devices
Network Segmentation
Written Lab

Chapter 6: Introduction to Internet Protocol (IP)

Introducing TCP/IP
Data Encapsulation
Written Lab

Chapter 7: IP Addressing

IP Terminology
The Hierarchical IP Addressing Scheme
Broadcast Addresses
Internet Protocol Version 6 (IPv6)
Written Lab

Chapter 8: IP Subnetting, Troubleshooting IP, and Introduction to NAT

Subnetting Basics
Troubleshooting IP Addressing
Introduction to Network Address Translation (NAT)
Written Labs

Chapter 9: Introduction to IP Routing

Routing Basics
The IP Routing Process
Testing Your IP Routing Understanding
Static and Dynamic Routing
Written Lab

Chapter 10: Routing Protocols

Routing Protocol Basics
Distance-Vector Routing Protocols
Link-State Routing Protocols
IPv6 Routing Protocols
Written Lab

Chapter 11: Switching and Virtual LANs (VLANs)

Networking Before Layer 2 Switching
Switching Services
Spanning Tree Protocol (STP)
Virtual LANs (VLANs)
Switching and Network Security
Two Additional Advanced Features of Switches
Written Lab

Chapter 12: Wireless Technologies

Introduction to Wireless Technology
The 802.11 Standards
Comparing 802.11 Standards
Wireless Network Components
Installing a Wireless Network
Wireless Security
Exam Essentials
Written Lab

Chapter 13: Authentication and Access Control

Security Filtering
Managing User Account and Password Security
User-Authentication Methods
Written Lab

Chapter 14: Network Threats and Mitigation

Recognizing Security Threats
Understanding Mitigation Techniques
Policies and Procedures
Written Lab

Chapter 15: Physical and Hardware Security

Using Hardware and Software Security Devices
Defining Firewalls
Firewall Technologies
Firewalls at the Application Layer vs. the Network Layer
Scanning Services and Other Firewall Features
Intrusion-Detection and -Prevention Systems
VPN Concentrators
Understanding Problems Affecting Device Security
Written Lab

Chapter 16: Wide Area Networks

What's a WAN?
T-Series Connections
Transmission Media
Broadband Services
WAN Protocols
Written Lab

Chapter 17: Command-Line Tools

Using Traceroute
Using ipconfig and ifconfig
Using the ping Utility
Using the Address Resolution Protocol (ARP)
Using the nslookup Utility
Resolving Names with the Hosts Table
Using the Mtr Command
Using the Route Command
Using the nbtstat Utility
Using the netstat Utility
Using the File Transfer Protocol (FTP)
Using the Telephone Network (Telnet) Utility
Written Lab

Chapter 18: Software and Hardware Tools

Understanding Network Scanners
Identifying Hardware Tools
Written Lab

Chapter 19: Network Troubleshooting

Narrowing Down the Problem
Troubleshooting Steps
Troubleshooting Tips
Written Lab

Chapter 20: Management, Monitoring, and Optimization

Managing Network Documentation
Monitoring the Network and Optimizing Its Performance
Written Lab

Comp Tia A+ Computer Technician Fundamentals

Course Description: 

In this hands-on course with a particular focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You'll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, and you'll learn elements of customer service and communication skills necessary to work with clients. With 70 percent hands on and 30 percent lecture you will gain valuable experience and insight into the field of computer repair and aquire the skills necessary to become a first-rate computer technician.

Course Outline:

Part I: CompTIA A+ Essentials

Chapter 1: Hardware

·    Identify Principles of Personal Computer Storage
·    Identifying Motherboards
·    Working with Power Supplies
·    Cooling Methods
·    Display Devices
·    Input and Peripheral Devices
·    Principles of Laptops and Portable Devices
·    Installation and Configuration of Printers

Chapter 2: Troubleshooting, Repair, and Maintenance

·    The Basics of Troubleshooting
·    Common Symptoms and Causes
·    Common Printer Problems
·    Common Laptop Issues
·    Performing Preventive Maintenance

Chapter 3: Operating Systems and Software

·    Operating System Features
·    User Interfaces
·    Configuring Windows
·    Identifying Boot Sequences

Chapter 4: Networking

·    The Basics of Networking
·    Network Cabling and Connectors
·    Different Network Types

Chapter 5: Security

·    Explain the Basic Principles of Security
·    Security Features

Chapter 6: Operational Procedure

·    Safety First
·    Good Communication Skills

Part II: Comptia A+ Practical Application

Chapter 7: Hardware

·    Installing, Configuring, and Maintaining Personal Computer Components
·    Diagnostic Procedures for PC Components
·    Working with Laptops and Portable Devices
·    Building a Toolbox
·    Working with Printers

Chapter 8: Operating Systems

·    Commands for Troubleshooting
·    Windows Directory Structures
·    System Utilities and Tools
·    Diagnostics and Troubleshooting

Chapter 9: Networking

·    Client-side Connectivity Issues
·    Installing and Configuring a SOHO Network

Chapter 10: Security

·    Viruses and Malware
·    Security and Troubleshooting

Payroll Certification:

Course Description

In this payroll certification program you will learn the payroll process with payroll terminology defining the daily workload of the beginning payroll practitioner. This program provides a thorough overview of the laws and regulations that affect payroll. Practical experience is also gained through "hands-on" computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations. Issues such as how the payroll function impacts the accounting, benefits, and human resources departments are discussed, as well as the more complicated legal issues like benefits taxation, third-party sick pay reporting, and involuntary deductions.

Course Objectives:

    · Learn about payroll.
    · Payroll calculations.
    · Payroll compliance. 

Course Contents:

    · Calculate gross pay and deductions from pay 
    · Calculate tax withholding 
    · Determine what employer-provided benefits are taxable or subject to reporting 
    · Taxability and reporting of employee benefits 
    · Federal taxation and withholdings 
    · FLSA "white collar" exemption rules
    · How to prepare Forms W-2c and 941c and their impact on other filings
    · Impact of benefit plans on the payroll process

MS Office & Bookkeeping

Course Description

This course will cover Microsoft office 2010 and Bookkeeping. In Microsoft Office the modules covered are: Microsoft Word, Excel, Powerpoint, Access & Outlook.In Microsoft Office the modules covered are: Microsoft Word, Excel, Powerpoint, Access & Outlook.

Course Objectives:

·Microsoft Word
·Microsoft Excel
·Microsoft Powerpoint
·Microsoft Access
·Microsoft Outlook

Course Contents:

Microsoft word

·Getting Started with Microsoft Excel
·Building and Editing Worksheets
·Formatting a Worksheet
·Working with Charts
·Working with Inserting and Deleting Rows Formulas and Functions

Microsoft Excel

·Getting Started with Microsoft Excel
·Building and Editing Worksheets
·Formatting a Worksheet
·Working with Charts
·Working with Inserting and Deleting Rows Formulas and Functions

Microsoft Powerpoint

·What are the Common Tasks Shortcuts?
·Inserting text
·Inserting an image
·Inserting a Sound
·Creating background
·Create a link to the Internet
·Reordering Your Slides
·Transition Effects and Timing
·viewing your slides

Microsoft Outlook & Explorer

·Setting Up Outlook
·The Outlook Environment
·Email Basics
·Advanced Email
·Customizing Email
·The Calendar
·The Task Pad
·The Journal
·Using Folders
·Sharing Information
·Security, Viruses and Protected Web Sites
·Online Privacy Protection
·Using Instant Messaging
·Forums, Newsgroups & Bulletin Boards
·Downloading Programs from the Internet
·Online Files & Graphics
·Advanced Email Features

Certified Bookkeeping

·Overview of Accounting Basics
·How to Interpret Financial Reports
·Checking Account Reconciliation
·Posting Checks, Deposits and Adjustments

The course includes the exam and focus on the year end Adjusting Entries.

Course Description

Students will learn the complete bookkeeping cycle from beginning a set of books, entering the transactions and closing the financial records at year-end. Students will also learn how to complete the transactions using computer software programs and spreadsheet.

Course Objectives:

·· Introduce students to use Microsoft Excel. businesses.
·· Learn the setup for General Ledger, Accounts Receivables & Accounts Payables.

Course Contents:

·Bookkeeping and Balance Sheet
·General rules of debits and credits
·Working with Bank Accounts
·Journalizing and posting to accounts
·Entering Sales Transactions
·Preparation of Financial Statements
·Closing of General Ledger

The course includes the exam and focus on the year end Adjusting Entries.

Certified Bookkeeping

Course Description

Certified Bookkeeping course will lead to national certification with The American Institute of Professional Bookkeeper (AIPB). The AIPB certification is a high professional standard and the only national standard for bookkeepers. The course will teach the concepts of bookkeeping-accounting, using theory of double entry bookkeeping. The course is designed for students who are interested in gaining knowledge and experience for seeking a new career in Accounting and Bookkeeping. The course includes the exam and focuses on the main subject areas: Adjusting entries and Payroll..

The course includes the exam and focus on the year end Adjusting Entries.

Course Description

This course will help QuickBooks users who are just getting started and those who want to know if their QuickBooks Accounting software is properly setup. It is also helpful for those who are interested in setting up new features in the QuickBooks Accounting program that is not currently being used. This course is also designed to help you learn more about processing transactions and how they affect the general ledger and the financial statements of the business.

Course Objectives:

·Introduce students to a popular bookkeeping software, Quickbooks, used by many small businesses.
·Set up Quickbooks, enter data accurately, and manage the bookkeeping function for a small business.

Course Contents:

·Getting Started with QuickBooks
·Setting up QuickBooks
·Working with Lists
·Working with Bank Acounts
·Using Other Accounts in QuickBooks
·Entering Sales Transactions
·Receiving and Making Deposits
·Entering and Paying Bills

The course includes the exam and focus on the year end Adjusting Entries.

CCNA - Voice

Course Description

This course is the preparatory course for the CCNA Voice Certification. This course provides you with the knowledge and skills required to plan, design, and deploy a Cisco voice-over-IP (VoIP) network and to integrate gateways and gatekeepers into an enterprise VoIP network, as well as a thorough understanding of converged voice and data networks.

Course Objectives:

·Prepares for CCNA - Voice Certification
·Gain understanding of Voice and Data Network

Course Contents:

·Introducing Voice over IP Networks
·Considering VoIP Design Elements
·Routing Calls over Analog Voice Ports
·Performing Call Signaling over Digital Voice Ports
·Examining VoIP Gateways and Gateway Control Protocols
·Identifying Dial Plan Characteristics
·Configuring Advanced Dial Plans
·Configuring H.323 Gatekeepers

Course Description

Implementing Cisco IOS Network Security (IINS) is the preparatory course for the CCNA Security certification. This course provides you with the knowledge needed to secure Cisco routers and switches and their associated networks. This course focuses on the necessity of a comprehensive security policy and how it affects the posture of the network. Basic tasks to secure a small branch type office network using Cisco IOSÂ(r) security features available through the Cisco Router and Security Device Manager (SDM) web-based graphical user interface (GUI) and through the command-line interface (CLI) on Cisco routers and switches.

Course Objectives:

·Gain a thorough understanding of how to troubleshoot and monitor network devices
·Maintain integrity, confidentiality, and availability of data and devices.
·Understand the technology Cisco uses in its security infrastructure..

Course Contents:

·IIntroduction to Network Security Principles
·Perimeter Security
·Network Security Using Cisco IOS Firewalls
·Fundamentals of Cryptography
·Site-to-Site VPNs
·Network Security Using Cisco IOS IPS
·LAN, SAN, Voice, and Endpoint Security Overview

CCNA - I & II 

Course Description

CCNA 1 is the ICND1 and provides the fundamental knowledge prerequisite to successfully complete the CCNA 2 ICND2 course. Together, the ICND1 and ICND2 courses provide the preparation that Cisco recommends for the Cisco Certified Network Associate examination.

Course Objective:

·CCNA 1 prepares for Cisco Exam # 640-822
·CCNA 2 prepares for Cisco Exam # 640-816

Course Contents:

·Building a Simple Network
·Ethernet LANs
·Wireless Local Area Networks (WLANs)
·LAN Connections
·Wide Area Networks (WANs)
·Network Environment Management
·Small Network Implementation
·Medium-Sized Switched Network Construction
·Medium-Sized Routed Network Construction
·Single Area OSPF Implementation
·EIGRP Implementation
·Access Control Lists (ACLs)
·Address Space Management
·LAN Extension into a WAN

Sun Certified Solaris System Administrator

Course Description

This certification is for System Administrators tasked with performing essential system administration procedures on the Solaris ™  Operating Environment (Solaris OD) and technical application supports staff responsible for administering a networked server running on the Solaris OS.

Course Objectives:

·Manage file systems and install software
·Performing system booth procedures
·Performing Network systems and printers
·Performing system backup and restores

Course Contents:

·Understanding System Concepts
·Initializing and Shutdown
·File Systems
·Files and Directories
·The Booth Process
·Disk Configuration
·Remote Connection
·Client Server Relationship
·Solaris Network Environment
·Solaris Syslog
·Solaris Pseudo File System and Swap Space
·Remote File Systems
·Cache FS
·Naming Services
·Role- Based Access Control
·Solaris Management Console and Solastice Adminsuite
·Automatic Installation

Unix System Administration

Course Description

In this course you will be introduced to Unix operating system and its supporting tools.

Course Objectives:

·Learn the features and functions of Unix
·Learn how to login as a UNIX account and execute essential UNIX commands.
·Hands-On Labs progressively build your UNIX knowledge and skills.

Course Contents:

·Unix File System
·File Information and Content
·File Pathnames
·File Name Generation
·File Manipulation
·Using the VI Editor
·File Search and Packaging
·Shell Variables
·Shell Command and Line Interpretation
·File Access Permission
·Customizing your Login Session
·Network Utilities

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